Academy: General Retail
Course info
Retailers are evolving rapidly in the last 10 years. Moreover, competition is becoming tougher, operations are getting more complicated and customers are being more selective. Retailers need to cope effectively with these changes and build more organized profitable businesses.
Effective management of retail sales
operations helps retailers maximize their profits and add more offerings. Besides, Effective management of sales operations helps create an engaging shopping experience for customers which will improve business objectives and build customer loyalty.With this course, you will be introduced to retail sales operations management concepts and you will learn best practices, actionable solutions, tools, and techniques intentionally delivered for you to easily understand and implement in your own real-world.
Earning this Sales Operation Management certificate gives you easy access to tools you will put to great use in your work and to a great community of practitioners. Learners will have an opportunity to work on real-world experiences throughout the course.
Read MoreWho should attend
- Pharmacists Seeking Career Promotion
- Retail Sales Supervisors and Managers
- Sales Operations Heads
- Pharmacy/Store Managers
- Call Centers and Contact Centers Managers, Supervisors, and agents.
Course Topics
Step 1
Retailize Your thinking
Retailization is about putting customer experience at the core of all business decisions. In this step, you will identify retail contact points that create the customer experience. You will learn what is category management and how does it contribute to the retailer image and business performance? Read MoreStep 2
Assess Sales Operations
Retail contact points you studied in the first step are controllable and under the scope of management of sales operations managers and supervisors. In this step, you will learn how to assess these retail contact points and evaluate the performance of your stores and business using a set of measures that will help you gain an insightful understating of the business and take proper business decisions. Read MoreStep 3
Plan Sales Operations
Retail sales operations is a double-sided weapon for retailers. On one side it reflects how this retailer is perceived as dependable by customers. On the other side, it has a dramatic impact on business financials, turnover, and profits. In this step, you will learn how to follow a systematic approach to build a comprehensive and balanced operations strategy and cascade it down to actionable real ground tactics and initiatives to meet your organizational objectives. Read MoreStep 4
Implement Your Plan
Now, it is the time to put the planned tactics and initiatives you set in the previous steps into action. You will enjoy the practical real-life approach by which you will learn these tactics and techniques. Read MoreStep 5
Lead Your Team
Sales operations managers and supervisors are day-to-day leaders. They achieve their objectives through their teams. That is why Effective leadership competencies are critical for the success of sales operations managers. In this step, you will learn how to fully engage your team and develop their competencies by adapting effective and practical leadership concepts and techniques. Read MoreStep 6
Review Your Progress
In this step, you will learn to monitor your progress using different monitoring and reporting tools and techniques. You will build effective dashboards that will help you keep your eyes on your progress and take the required corrective actions timely, specifically, and effectively. Read MoreStep 7
Improve your Processes
All operations, no matter how well managed, can be improved. That is why sales operations’ managers are judged by not only how they meet their objectives, but also by how they improve their performance and business processes. In this step, you will learn different improvement methodologies and techniques, and how to build effective sales operations manuals. Read MoreStep 8
Organize Your work
Sales operations daily work is overwhelming. To prove yourself and stay on top of things, you need to be organized. In this step, you will learn the different concepts, techniques, and tools to organize your work and calendar in a smart time-effective way that helps you do more with less effort and time. Besides, you will make use of technology and learn how to save time and effort using a different task management and collaboration tools and apps. Read MoreFinally, celebrate your success and don't forget to join our community to enjoy chatting with other retailors.
What will you get?
- Certificate of Completion
- Sessions Worksheets
- Assignments for Practice
- Joining Our Community
- Retail Pharmacy Account Discount Voucher
Course info
Excel is the most popular application that used in all retail organizations as it used almost in all daily tasks specially that need analysis. so, learning excel basics is not a luxury anymore.
Benefits
Instruction
Practical Approach
Retail Case Study
Who should attend
Anyone working in a function that needs regular report preparation and data analysis.
Topics
1
Excel Introduction
What is Excel?, What is Excel for?, and How can Business managers utilize it. All answers are here in our course introduction What is Excel?, What is Excel for?, and How can Business managers utilize it. All answers are here in our course introduction Read More2
Navigating Excel
We will practice together Sheet Structure, and How to Navigate Excel sheets? We will practice together Sheet Structure, and How to Navigate Excel sheets? Read More3
Typing& Formatting
We will practice together all tips and tricks related to Typing& Formatting We will practice together all tips and tricks related to Typing& Formatting Read More4
Dealing With Large Data
you will that's not a big deal! We will practice together all tips and tricks related to Dealing with large data you will that's not a big deal! We will practice together all tips and tricks related to Dealing with large data Read More5
Numerical Formulas
We will practice together all tips and tricks related to Numerical Formulas We will practice together all tips and tricks related to Numerical Formulas Read More6
Text Functions
We will practice together all tips and tricks related to Text Functions We will practice together all tips and tricks related to Text Functions Read More7
IF Functions
We will practice together all tips and tricks related to IF functions We will practice together all tips and tricks related to IF functions Read More8
VLook Up Function
We will practice together all tips and tricks related to VLook Up Function We will practice together all tips and tricks related to VLook Up Function Read More9
Pivot Table
We will practice together all tips and tricks related to Pivot Table We will practice together all tips and tricks related to Pivot Table Read More10
Data Charts
We will practice together all tips and tricks related to Data Charts We will practice together all tips and tricks related to Data Charts Read More11
Retail Excel Case Study
Complete real case study with 30 tasks covering all cases that might happen in retail and need Excel to be solved Complete real case study with 30 tasks covering all cases that might happen in retail and need Excel to be solved Read MoreFinally, celebrate your success and don't forget to join our community to enjoy chatting with other retailors.